{"id":18832,"date":"2018-12-27T15:11:45","date_gmt":"2018-12-27T15:11:45","guid":{"rendered":"http:\/\/pksa.ba\/?p=18832"},"modified":"2019-01-03T11:39:53","modified_gmt":"2019-01-03T11:39:53","slug":"faze-organizacijskog-razvoja-i-odnosi-s-klijentima","status":"publish","type":"post","link":"https:\/\/pksa.ba\/faze-organizacijskog-razvoja-i-odnosi-s-klijentima\/","title":{"rendered":"Faze organizacijskog razvoja i odnosi s klijentima"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-18868 size-medium\" src=\"https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm1-1-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm1-1-300x200.jpg 300w, https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm1-1.jpg 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p align=\"left\"><strong>\/ 26.12.2018.\/<\/strong><\/p>\n<p class=\"x_MsoNormal\">Privredna komora Kantona Sarajeva, u okviru Centra za edukaciju i informati\u010dke poslove orhganizirala je jo\u0161 jednu besplatnu radionicu za mala i srednja preduze\u0107a s ciljem da\u00a0\u00a0preduze\u0107a\u00a0dobiju stru\u010dnu pomo\u0107 i podr\u0161ku u razvoju vlastitih kapaciteta, ovaj put o temi \u201eFaze organizacijskog razvoja i odnosi s klijentima\u201c. Radionica je odr\u017eana 26. decembra 2018. godine u prostorijama Komore, kao dio aktivnosti na projektu iz Programa 8. \u2013 Pru\u017eanje stru\u010dne i savjetodavne pomo\u0107i za MSP, Ministarstva privrede Kantona Sarajevo.<\/p>\n<p class=\"x_MsoNormal\">Ciljevi radionice su bili upravljanje odnosima sa klijentima (CRM), analiza petpostavki za uvo\u0111enje kvalitetnih CRM procesa u preduze\u0107u, vi\u0161e mogu\u0107nosti za djelovanje i uspje\u0161no poslovanje putem transformacija.<\/p>\n<p class=\"x_MsoNormal\">Tako su se i teme radonice odnosile na:\u00a0Integralni elementi CRM strategije; \u00a0Uvid u organizaciju u kojoj radim, trenutna razina, fukcionalnosti, po\u017eeljna razina,\u00a0\u0161ta razvijati,\u00a0koje intervencije, Karakteristike savremenog klijenta; \u00a0Lojalnost, retencija, zadovoljstvo; \u00a0Mjerenje zadovoljstva klijenata i\u00a0intervencije.<\/p>\n<p class=\"x_MsoNormal\">Radionicu su vodile Aida Bahtanovi\u0107, diplomirana psihologinja, psihoterapeutica i\u00a0\u00a0konsultantica za primjenu ge\u0161talta u\u00a0radu sa organizacijama i Edina Mahmutovi\u0107, diplomirana psihologinja, psihoterapeutkinja i konsultantica za rad u organizacijama.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;]<div class=\"single_image wpb_content_element align-center   \" data-animation=\"none\" data-delay=\"0\"><a href=\"https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm2.jpg\" class=\"prettyPhoto\" rel=\"prettyPhoto[image]\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm2-300x200.jpg\" class=\"attachment-medium\" alt=\"\" title=\"crm2\" srcset=\"https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm2-300x200.jpg 300w, https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm2-768x512.jpg 768w, https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm2-600x400.jpg 600w, https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm2.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"single_image wpb_content_element align-center   \" data-animation=\"none\" data-delay=\"0\"><a href=\"https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm3.jpg\" class=\"prettyPhoto\" rel=\"prettyPhoto[image]\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm3-300x200.jpg\" class=\"attachment-medium\" alt=\"\" title=\"crm3\" srcset=\"https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm3-300x200.jpg 300w, https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm3-768x512.jpg 768w, https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm3-600x400.jpg 600w, https:\/\/pksa.ba\/wp-content\/uploads\/2018\/12\/crm3.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] \/ 26.12.2018.\/ Privredna komora Kantona Sarajeva, u okviru Centra za edukaciju i informati\u010dke poslove orhganizirala je jo\u0161 jednu besplatnu radionicu za mala i srednja preduze\u0107a s ciljem da\u00a0\u00a0preduze\u0107a\u00a0dobiju stru\u010dnu pomo\u0107 i podr\u0161ku u razvoju vlastitih kapaciteta, ovaj put o temi \u201eFaze organizacijskog razvoja i odnosi s klijentima\u201c. Radionica je odr\u017eana 26. decembra 2018. godine u prostorijama Komore, kao dio aktivnosti na projektu iz Programa 8. \u2013 Pru\u017eanje stru\u010dne i savjetodavne pomo\u0107i za MSP, Ministarstva privrede Kantona Sarajevo. Ciljevi radionice su bili upravljanje odnosima sa klijentima (CRM), analiza petpostavki za uvo\u0111enje kvalitetnih CRM procesa u preduze\u0107u, vi\u0161e mogu\u0107nosti za djelovanje i uspje\u0161no poslovanje putem transformacija. Tako su se i teme radonice odnosile na:\u00a0Integralni elementi CRM strategije; \u00a0Uvid u organizaciju u kojoj radim, trenutna razina, fukcionalnosti, po\u017eeljna razina,\u00a0\u0161ta razvijati,\u00a0koje intervencije, Karakteristike savremenog klijenta; \u00a0Lojalnost, retencija, zadovoljstvo; \u00a0Mjerenje zadovoljstva klijenata i\u00a0intervencije. Radionicu su vodile Aida Bahtanovi\u0107, diplomirana psihologinja, psihoterapeutica i\u00a0\u00a0konsultantica za primjenu ge\u0161talta u\u00a0radu sa organizacijama i Edina Mahmutovi\u0107, diplomirana psihologinja, psihoterapeutkinja i konsultantica za rad u organizacijama. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[65],"tags":[],"class_list":["post-18832","post","type-post","status-publish","format-standard","hentry","category-aktivnosti-bs"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Faze organizacijskog razvoja i odnosi s klijentima - Privredna Komora Kantona Sarajevo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pksa.ba\/faze-organizacijskog-razvoja-i-odnosi-s-klijentima\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faze organizacijskog razvoja i odnosi s klijentima - Privredna Komora Kantona Sarajevo\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] \/ 26.12.2018.\/ Privredna komora Kantona Sarajeva, u okviru Centra za edukaciju i informati\u010dke poslove orhganizirala je jo\u0161 jednu besplatnu radionicu za mala i srednja preduze\u0107a s ciljem da\u00a0\u00a0preduze\u0107a\u00a0dobiju stru\u010dnu pomo\u0107 i podr\u0161ku u razvoju vlastitih kapaciteta, ovaj put o temi \u201eFaze organizacijskog razvoja i odnosi s klijentima\u201c. Radionica je odr\u017eana 26. decembra 2018. godine u prostorijama Komore, kao dio aktivnosti na projektu iz Programa 8. \u2013 Pru\u017eanje stru\u010dne i savjetodavne pomo\u0107i za MSP, Ministarstva privrede Kantona Sarajevo. Ciljevi radionice su bili upravljanje odnosima sa klijentima (CRM), analiza petpostavki za uvo\u0111enje kvalitetnih CRM procesa u preduze\u0107u, vi\u0161e mogu\u0107nosti za djelovanje i uspje\u0161no poslovanje putem transformacija. Tako su se i teme radonice odnosile na:\u00a0Integralni elementi CRM strategije; \u00a0Uvid u organizaciju u kojoj radim, trenutna razina, fukcionalnosti, po\u017eeljna razina,\u00a0\u0161ta razvijati,\u00a0koje intervencije, Karakteristike savremenog klijenta; \u00a0Lojalnost, retencija, zadovoljstvo; \u00a0Mjerenje zadovoljstva klijenata i\u00a0intervencije. Radionicu su vodile Aida Bahtanovi\u0107, diplomirana psihologinja, psihoterapeutica i\u00a0\u00a0konsultantica za primjenu ge\u0161talta u\u00a0radu sa organizacijama i Edina Mahmutovi\u0107, diplomirana psihologinja, psihoterapeutkinja i konsultantica za rad u organizacijama. 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Radionica je odr\u017eana 26. decembra 2018. godine u prostorijama Komore, kao dio aktivnosti na projektu iz Programa 8. \u2013 Pru\u017eanje stru\u010dne i savjetodavne pomo\u0107i za MSP, Ministarstva privrede Kantona Sarajevo. Ciljevi radionice su bili upravljanje odnosima sa klijentima (CRM), analiza petpostavki za uvo\u0111enje kvalitetnih CRM procesa u preduze\u0107u, vi\u0161e mogu\u0107nosti za djelovanje i uspje\u0161no poslovanje putem transformacija. Tako su se i teme radonice odnosile na:\u00a0Integralni elementi CRM strategije; \u00a0Uvid u organizaciju u kojoj radim, trenutna razina, fukcionalnosti, po\u017eeljna razina,\u00a0\u0161ta razvijati,\u00a0koje intervencije, Karakteristike savremenog klijenta; \u00a0Lojalnost, retencija, zadovoljstvo; \u00a0Mjerenje zadovoljstva klijenata i\u00a0intervencije. 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